ارزیابی، انتخاب و مدیریت عملکرد شرکت های ارائه کننده خدمات لجستیکی (مطالعه موردی: شرکت ساپکو)

نوع مقاله: مقاله پژوهشی

نویسندگان

1 استاد گروه صنعتی، دانشکده مدیریت و حسابداری، دانشگاه علامه طباطبایی، تهران، ایران

2 دانشجوی دکتر رشته مدیریت صنعتی تولید و عملیات دانشگاه علامه طباطبایی

چکیده

این تحقیق در شرکت ساپکو که مدیریت زنجیره تامین گروه صنعتی ایران‏خودرو را بر عهده دارد انجام شده است و از روش ترکیبیDEMATEL-ANP برای تعیین میزان اهمیت شاخص‏های ارزیابی شرکت‏های ارائه دهنده خدمات لجستیکی طرف سوم، رتبه‏بندی و انتخاب آنها برای برونسپاری استفاده شده است. نتایج حاصل از پژوهش که با بررسی15 معیار لجستیکی و براساس نظرات خبرگان حوزه لجستیک بدست آمده است نشان دهنده این است که وزن معیارهای چون تجربه در صنعت مشابه، توقف خط مشتری، قیمت، انعطاف پذیری، نسبت تحویل‏های معیوب و زمان انتظار تحویل از دیگر معیار ها بیشتر و معیارهای چون زمان انتظار بازگشت، دوره گردش موجودی و پایداری زیست محیطی از اهمیت کمتری نسبت به سایر شاخص ها برخوردار هستند همچنین با استفاده از روش ترکیبی ANP- PROMETHEE سه شرکت ارائه کننده خدمات لجستیکی ارزیابی شدند که نتایج نشان دهنده عملکرد بهتر شرکت شماره 3 نسبت به سایر شرکت ها است در ضمن روشی برای ارزیابی عملکردی شرکت های خدمات لجستیکی در طول دوره همکاری براساس شاخص های قابل اندازه گیری توسط مشتری ارائه شده است.

کلیدواژه‌ها


عنوان مقاله [English]

Evaluation, Selection and Performance Management of Logistics Services Providers (Case study: Sapco)

نویسندگان [English]

  • laya olfat 1
  • Mahdi Esmaeili 2
1 Professor, Faculty of Management and Accounting, Allameh Tabataba'i University
2 PHD Candidate Industrial Management, Faculty of Management and Accounting, Allameh Tabataba'i University
چکیده [English]

The research was conducted at SAPCO, which manages the Iran Khodro Industrial Group (IKCO) supply chain, and uses the DEMATEL-ANP combination to determine the importance of third-party logistics services evaluation, ranking and selection and used for outsourcing. The results of the study, which were obtained by examining 15 logistic criteria and based on the views of experts in the field of logistics, show that the weight of criteria such as experience in the same industry, customer line stops, price, flexibility, defective delivery ratio and on time delivery is important than other criteria, and criteria such as waiting time for return, inventory turnover and environmental sustainability are less important than other indicators. Also, using the ANP-PROMETHEE combination, three logistic services companies were evaluated. The results show the company's No 3 performance is better than other companies. There is also present a way to assess the performance of logistics services companies during the cooperation period based on measurable indicators by the customer.

کلیدواژه‌ها [English]

  • Supply Chain Management
  • Logistics Services Providers
  • Outsourcing
  • Performance Management
  • multi-criteria decision making
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