Evaluation of EFQM model Projects Using the Two-Stage Model of Data Envelopment Analysis - the Game Theory Approach (Case study: 39 hospitals)

Document Type : Original Article

Authors

1 industrial engineering, Technical and engineering faculty, Tehran research and science university

2 Associate Professor, industial engineering, Technical and engineering Faculty, Research and science University, Tehran, Iran.

Abstract

Todays the role of performance evaluation systems to improve organization performance is undeniable each organization needs an evaluation system in order to be aware of the quality of its activities, especially in complex and dynamic environments. EFQM model is one of main models for organization self-evaluation. Health centers also use  model. Specialized model of treatment sector and EFQM model implementation experience in health sector is very effective and upgrades the quality.Using DEA along with EFQM can improve analysis process. In this research we want to offer a mixed model of EFQM and Two stage DEA to improve analysis and make it more complatible with strategic meanings. A mixed of 39 hospitals data was used to implement the model and game theory approach was used to solve this model. Implementation results shows that when results stage is selected as leader , it leads to more appropriate improvement program.

Keywords


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