Analysis of operational strategies in the humanitarian supply chain during earthquake using the QFDEA approach (Case study: Khoy earthquake)

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Document Type : Original Article

Authors

1 Assistant Professor, Department of Industrial Management, Faculty of Humanities, Meybod University, Meybod, Iran

2 Assistant Professor, Department of Industrial Management, Faculty of literature and humanities, Persian Gulf University, Bushehr, Iran.

Abstract

The purpose of this study is to provide operational strategies during the Khoy earthquake in the humanitarian supply chain in order to maintain relief and help the victims and meet their needs quickly.The above research method is qualitative.The present research is applied research in terms of purpose and survey-descriptive in terms of nature.The statistical population of this research is the victims and crisis management experts. In this research, firstly, the needs of victims and the strategies to meet these needs were identified by reviewing the literature and conducting semi-structured interviews.Then, the needs of the victims through BMW and humanitarian supply chain strategies through combined approach of QFD and DEA according to Limitations of cost, time, urgency, effectiveness and ease of implementation were prioritized by distributing questionnaires among them.The final findings of the study showed that the strategy of “creating an accident command and crisis management system to plan, coordinate and assign tasks between organizations and institutions involved in the earthquake crisis in order to enable and expedite rescue operations”and“continuous evaluation for continuous improvement in rescue operations and various measures” were the most important strategy, and the need for "relief for the injured" was the most important need for the injured.Therefore, it is recommended to the authorities in the field of crisis management, by setting up the incident command post and the crisis management system, timely response, speeding up rescue operations, preventing parallel actions, creating unity of action and also regular evaluations cause continuous improvement in the process of rescue operations.

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