Business Management Special Issue

Original Article

Presentation of an Expert System for Empowering the Sales Network of the Insurance Industry Using a Fuzzy Inference System (FIS)

Pages 1-27

kamran kiani, Ali Mohtashami, Sadegh Abedi

Abstract The primary objective of this research is to propose an expert system for empowering the sales network in the insurance industry using a fuzzy inference system. This study is applied in nature and employs a descriptive-survey methodology. The statistical population consists of insurance industry experts, managers, sales specialists, and agency affairs professionals. In this study, a range of factors influencing the empowerment of insurance agents was first identified and presented to experts. Following in-depth interviews, five main factors were ultimately selected. Structural equation modeling was used to determine the relationships among the identified factors. The Cronbach's alpha coefficients for all factors ranged between 0.876 and 0.963, indicating acceptable reliability of the measurement. Additionally, the correlations among the research variables were assessed using Pearson’s correlation test. Finally, after designing the conceptual model of the research, each factor was evaluated within the proposed conceptual framework using a fuzzy inference system (FIS) implemented in MATLAB. The proposed system was also applied to three groups of insurance agents. The results of this study demonstrate that the proposed model has a high capability in assessing the key factors of insurance agent empowerment and can effectively support decision-making processes in insurance sales network management. The system’s flexibility and interpretability make it a practical tool for improving the performance of both agents and insurance companies, enabling the implementation of empowerment strategies at both operational and strategic levels.

Original Article

Dynamic System Analysis and Design of Marketing Strategies for Achieving Competitiveness in the Dairy Industry

Pages 29-59

Hossein Balouchi

Abstract The dairy industry faces increasing challenges in maintaining and enhancing the competitiveness of manufacturing firms due to rapid market changes, intensified competition, and shifts in consumer preferences. The main problem addressed in this study is the lack of a dynamic and integrated marketing system capable of analyzing the complex relationships among market variables and proposing strategies aligned with changing conditions. The purpose of this paper is to design a dynamic system of marketing strategies aimed at improving the competitiveness of dairy manufacturing firms. This research adopts a system dynamics approach. Accordingly, key variables were first identified through a review of the literature and expert opinions. Subsequently, causal relationships among the variables were mapped, and the dynamic structure of the system was modeled using stock-and-flow diagrams. In the next stage, plausible scenarios were developed and tested, leading to the formulation and evaluation of six marketing strategies designed to enhance the competitiveness of dairy firms. The results indicate that implementing a dynamic marketing system enables more accurate market data analysis, improves strategic decision-making, and facilitates faster and more effective responses to changes in the competitive environment. The main contribution of this study lies in proposing a dynamic framework based on system dynamics modeling for the design, evaluation, and testing of marketing strategies in the dairy industry.

Original Article

Title: Designing an Intelligent Credit Model for Goods Importers with a Machine Learning Approach

Pages 61-90

seyed sina madani, mahmoud dehghan nayeri, Ali Rajabzadeh Ghatari

Abstract The disparity between the official exchange rate and the market rate has created opportunities for currency manipulators to exploit the system. On the other hand, importers of goods are evaluated by the national banking network regardless of their past foreign exchange and financial performance, and collateral is required from them in the form of domestic currency. The main objective of this study is to design an intelligent deep learning model for risk assessment and collateral determination for importers, in such a way that the final model, with the highest level of accuracy and precision, is capable of analyzing large-scale performance data. For this purpose, operational data were first clustered using the K-means method, and the results of the clustering were then used as input for classification models including Random Forest, XGBoost, and Keras Sequential neural networks. The performance of each model was evaluated using the F-measure index. Finally, the combined K-means–RNN model was selected as the best-performing model with the highest accuracy and precision. Using this model, customers were classified into three risk categories, and an optimal mix of cash and non-cash collateral was determined for each group.
The findings indicate that the proposed model is capable of effectively classifying customers based on their performance history and can serve as a robust tool for credit and foreign exchange risk management in the banking sector.

Original Article

Optimization of Three-State Decisions (Hold, Replacement, Return) for Seasonal Goods with Uncertain Quality: A Simulation-Optimization Framework

Pages 92-126

Elham Mahmudi nejad, meisam shahbazi, Seyed Hossein Razavi Haj Agha

Abstract Inventory management of seasonal products with uncertain quality involves challenging decisions under simultaneous demand and quality uncertainty, while most existing approaches, after inspection, still rely on a rigid binary “accept-or-return” rule. This study develops a three-state threshold newsvendor model for a seasonal perishable product, in which inspection errors, customer returns, logistical limits on replacement, and two-channel discount-sensitive demand are incorporated in an integrated way, and the supplier’s participation constraint is explicitly enforced in designing the optimal policy. Owing to nonlinearity and the presence of min/max operators, the expected profit function is not analytically tractable; therefore, a combined simulation–optimization framework is adopted, where expected profit is estimated via Monte Carlo simulation and the optimal policy is obtained using Bayesian optimization and benchmarked against standard metaheuristics. Numerical results show that, relative to the accept/return policy, activating the replacement mechanism within the three-state framework increases the retailer’s expected profit by about 14.3% and the supplier’s profit by about 6.2%, while simultaneously reducing shortages and waste significantly. Scenario analysis under critical conditions indicates that model performance is robust to parameter changes and that managed replacement acts as an effective risk-hedging instrument. Sensitivity analysis further reveals that, in addition to purchase and selling prices, operational variables such as replacement effectiveness and inspection accuracy have a direct impact on shortages and waste. These findings suggest that moving from traditional full-return contracts toward “smart” contracts embedding a capped replacement mechanism can substantially improve both profitability and operational performance in seasonal perishable supply chains.

Original Article

Presenting a Carbon Emission Prediction Model Considering the Role of Suppliers in Supply Chain Management Using Light Gradient Boosting Algorithm (Case Study: Chemical Industries of Tehran (Khavaran))

Pages 128-167

Hadi Ebrahimi, Maryam Shoar, Ali Hajiha, Mahzad Esmaeili-Falak

Abstract This paper aims to present a model for predicting carbon emissions by considering the role of suppliers, which can significantly contribute to reducing carbon dioxide in the region. To determine the influential variables, literature review and expert opinions (20 experts) were used through the fuzzy Delphi method, ultimately selecting 8 influential variables. For modeling, the Light Gradient Boosting (LGB) algorithm was chosen due to its ability to capture nonlinear dependencies, and the Jellyfish Search Optimizer (JSO) was employed for precise hyperparameter tuning. The research innovation lies in two areas: the integration of LGB and JSO to increase prediction accuracy, and simultaneously considering the role of suppliers as influential variables in carbon emission prediction. The models were implemented using 5,997 data points from Tehran's chemical industries (Khavaran region) during 2022-2025, utilizing Python programming language. Results showed that the hybrid LGB_JSO model, with R² values of 0.9918, 0.9538, and 0.9606 in training, validation, and testing phases respectively, performed better than other models. Temperature, pressure, and storage time were identified as the most important influential parameters.

Original Article

Alleviating Cash-Flow Crises in the Iranian Pharmaceutical Supply Chain through Optimal Trade-Credit Coordination under Fixed Pricing

Pages 169-191

Farnoush Otrodi, Hasan Khademi Zare, Yahya Zare Mehrjardi, Mohammad Bagher Fakhrzad

Abstract In the Iranian pharmaceutical industry, distributors widely rely on trade credit as the primary demand-management instrument to preserve market share. However, unplanned and excessive extensions of credit periods have become a major source of pharmacy liquidity crises, sharp reductions in order volumes, occasional bankruptcies, and, ultimately, diminished patient access to essential medicines. This study develops an optimal trade-credit coordination model and demonstrates that scientifically calibrating the credit duration, using this prevalent industry practice, can substantially alleviate financial distress. The model is formulated within a Stackelberg leader–follower framework and incorporates temperature-dependent Weibull deterioration to capture the cold-chain constraints of pharmaceutical products. Concave fractional programming is employed to establish that the annual total profit function is strictly pseudo-concave, thereby guaranteeing the existence and uniqueness of a global optimal solution for feasible contract parameters. The solution methodology combines an efficient iterative search algorithm with exhaustive brute-force validation implemented in Python. The proposed approach requires no additional financial resources or regulatory changes and can be readily implemented using existing industry practices. Numerical results indicate profit improvements of up to 19.7% and more than a threefold increase in order quantity relative to the decentralized baseline. Overall, the framework provides distributors and pharmacies (retailers) with a practical, cost-free means of transforming a common demand-management instrument into an effective coordination mechanism that enhances profitability, cash-flow stability, and patient access to medicines.

Original Article Modern Decision-Making Methods and Techniques

Multi-objective honey-badger metaheuristic and genetic algorithms for solving a robust mathematical model of a sustainable supply chain

Articles in Press, Accepted Manuscript, Available Online from 20 September 2026

Mahmoud Dehghan Nayeri, Massoumeh Nazari

Abstract With increasing market uncertainty and the growing complexity of competitive environments, supply chains have become more vulnerable to disruptions. Even minor fluctuations in demand or reductions in capacity can generate widespread negative impacts on overall supply chain performance. As a result, developing mathematical models that capture this complexity has become more challenging and requires appropriate solution methodologies. This study proposes an effective solution approach for the robust, scenario-based multi-objective mathematical model developed by Nazari et al. (2024), which seeks to reduce total system costs and environmental emissions. A key innovation of the model is the simultaneous consideration of demand uncertainty—driven by inflation rates—and capacity reductions caused by disruptions. Because exact solution methods become impractical for large-scale, multi-objective problems, two powerful metaheuristic algorithms were employed: a multi-objective extension of the emerging Honey Badger Algorithm (HBA) and the well-known Non-dominated Sorting Genetic Algorithm II (NSGA-II). To evaluate the performance of the proposed model and algorithms, a numerical case study was designed and executed. The results indicate that the proposed model is highly effective in handling uncertainty and supports more optimal decision-making aligned with economic, social, and environmental sustainability. Furthermore, the computational results demonstrate that the HBA algorithm achieves higher efficiency and accuracy in solving hard (NP-hard) problems with large, complex search spaces.

Original Article

Designing the supply chain of biofuels from municipal sewage waste with the aim of optimizing the profit of bio-refinery with a combined approach of system dynamics and mathematical optimization (Case study: sewage treatment plant in the south of Teh

Articles in Press, Accepted Manuscript, Available Online from 20 September 2026

Ali Nekouee, MohammadReza Armanmehr, Mohammad Rostami

Abstract Energy is one of the basic needs of human life. Production, distribution and optimal consumption of energy have always been one of the basic questions in economics and planning. Energy is one of the main factors of economic growth and development of countries. Human's ever-increasing demand for all kinds of available energy and non-renewable resources to achieve economic development has always faced an increase in environmental pollution and various diseases for human life. The aim of this study is to model the supply chain of biofuels using urban sewage waste in Iran. For this purpose, the combination of system dynamics modeling method and integer mathematical programming model has been used. The period studied in this research is 1388-1397 and its simulation is considered until 1410. The assumptions considered in this research are: with the increase in the payment of subsidies to biofuels, the price of biofuel will decrease; with the increase in the conversion rate of sewage waste into fuel, the price of biofuel will decrease; and with the increase in the price of biomass, Biomass production capacity increases. Also, by doubling the price of green fuel, the production capacity of green fuel increases by 2.9 percent. The results of the simulation are the design of an optimal supply chain of urban biomass resources and also the maximization of the profit of the country's biological refineries.

Original Article

A data-driven approach to extracting rules governing product acceptance rates in a lean production environment: A case study of Zar Food Industries

Articles in Press, Accepted Manuscript, Available Online from 06 February 2026

Mehrnaz Bahramzad, Sadegh Abedi, Reza Ehtesham Rasi

Abstract The objective of this study is to design a data-driven model for extracting effective rules influencing the product acceptance rate in food industry production lines. To this end, first, 25 variables related to lean manufacturing principles were identified, and using the fuzzy Delphi method, six key variables were selected, including the percentage of conformity of raw materials with quality standards, production scrap rate, exceptional approval rate of the final product, average raw material storage time, work shift, and product return rate. Subsequently, a database consisting of 4,200 real records from two years of production line performance was collected, and after data preprocessing, modeling was conducted using machine learning algorithms. Among these, the decision tree algorithm (CART) was employed as the primary model for extracting interpretable decision rules, and its performance was compared with other classification algorithms. The results indicated that the “percentage of raw material conformity” and the “scrap rate” had the greatest impact on product acceptance. The decision tree model achieved an accuracy of 91% in classifying samples into acceptance and non-acceptance categories. Moreover, the extracted rules revealed transparent and interpretable relationships among the variables and provided a basis for developing decision-support patterns for production and quality control managers. Overall, the findings indicate the effectiveness of lean production–based data-driven approaches in improving quality prediction and reducing waste in the case study of this research.

Original Article Modern Decision-Making Methods and Techniques

A Global Optimization-based Dynamic Fuzzy Inference System (GODFIS) for Forecasting in the Retail Industry

Articles in Press, Accepted Manuscript, Available Online from 20 September 2026

Mohammad Hossein Alavidoost, Hossein Safari, Farzad Bahrami

Abstract With the expansion of operational data and the growing complexity of business environments—particularly in the retail industry—accurate demand forecasting has become a key requirement for effective decision-making and efficient supply chain management. The nonlinear nature, high volatility, and noise inherent in sales data often lead to poor and unreliable performance of traditional forecasting methods. This challenge is further amplified in Iran due to the high level of uncertainty arising from economic fluctuations, shifts in trade policies, logistical constraints, and the impacts of sanctions. In response to these needs, the present study introduces the GODFIS algorithm, a Global Optimization-based Dynamic Fuzzy Inference System, designed to provide accurate, robust, and adaptive forecasts in highly volatile environments. The architecture of GODFIS—through the integration of online learning, dynamic clustering, recursive updating of consequent parameters, and a noise-filtering mechanism—enables precise modeling of complex relationships without the need for full retraining. To evaluate its performance, the proposed algorithm is tested on two categories of data: (1) benchmark datasets with non-stationary behaviors, and (2) real-world data from an Iranian retailer. The results indicate that GODFIS delivers substantial improvements in accuracy, stability, and adaptation speed compared to classical methods, machine learning models, and evolving systems. Overall, the findings suggest that GODFIS, by offering interpretability, scalability, and computational efficiency, can serve as a dynamic forecasting framework for retail operational environments—especially under Iran’s unstable conditions—and play a significant role in optimizing inventory decisions and managing uncertainty.

Original Article Business, Management, and Accounting (New Issues) in Iran

Absorptive Capacity as an Innovation Mechanism in the Viable System Model: A Case Study in Agriculture

Articles in Press, Accepted Manuscript, Available Online from 20 September 2026

Kaveh Amiri, Reza Payandeh

Abstract Contemporary agriculture is increasingly confronted with challenges related to sustainability, adaptation to complex environments, and innovation development; challenges that can no longer be addressed solely through technological interventions or formal policy measures. In many agricultural systems, the core problem is not the lack of knowledge or innovation, but weaknesses in the absorption, internalization, interpretation, and application of new knowledge within organizational structures and operational processes. Drawing on the Viable System Model (VSM) as a cybernetic framework, this article reconceptualizes absorptive capacity as a mechanism for the emergence and institutionalization of innovation in agricultural systems. This study adopts a qualitative approach and is conducted through a case study of the Farijan Agro-Industrial Complex. Thematic analysis was employed for data analysis, while the Perez Rios diagnostic approach was used to operationalize the VSM framework. In addition, selected analytical considerations derived from the VIPLAN approach and Jackson’s checklist were used to address stakeholder interactions and structural pathologies. The findings indicate that absorptive capacity functions as a distributed mechanism across organizational subsystems and plays an important role in transforming external knowledge into operational and structural innovation. The results further show that the Viable System Model, through strengthening communication flows, recursive learning, and alignment across organizational levels, provides a suitable foundation for enhancing absorptive capacity and sustaining innovation in agricultural systems. This study argues that innovation in agriculture is fundamentally a systemic phenomenon that depends less on technological interventions and more on organizational architecture and knowledge capabilities for institutionalizing innovation.

Original Article Modern Decision-Making Methods and Techniques

Predicting Post-Overreaction Price Movements in Bitcoin Using Multivariate Deep Learning Model

Articles in Press, Accepted Manuscript, Available Online from 20 September 2026

Marjan Sadat Fatemi Ghomi, َAbbas Saghaei, Majid Mirzaei ghazaani

Abstract This research investigates the predictability of Bitcoin price directions following investor overreaction, a prominent anomaly widely documented in behavioral finance. Leveraging a multimodal dataset—integrating transactional variables, technical indicators, on-chain metrics, and social signals derived from Google Trends—this study analyzes market dynamics from August 2017 to December 2023 and identifies 303 distinct overreaction episodes. To construct a reliable predictive framework, a rigorous three stage feature selection pipeline was implemented, combining Random Forest screening, correlation matrix analysis, and Variance Inflation Factor (VIF) assessment. This process yielded 11 highly informative and non multicollinear variables that served as the input features for the proposed multivariate Long Short Term Memory (LSTM) model. The LSTM model achieved a directional prediction accuracy of 67%, substantially outperforming the classical Logistic Regression benchmark with 53.4% accuracy. Moreover, the consistently declining and stable training and validation loss curves demonstrate strong generalization performance and confirm the model’s robustness against overfitting. Empirical findings reveal statistically significant short term market inefficiencies and predictable abnormal returns following overreaction events at the 99% confidence level. Overall, the study provides compelling evidence of exploitable behavioral patterns within the Bitcoin market and offers a practical foundation for developing advanced algorithmic trading strategies and dynamic risk management systems in cryptocurrency markets.

Original Article Modern Decision-Making Methods and Techniques

Designing a Resilient Supply Chain Network Considering Circular Economy Dimensions and Industry 5.0

Articles in Press, Accepted Manuscript, Available Online from 20 September 2026

seyed mahdi oladali, hossein amoozadkhalili, zahra saeidi mobarakeh, ehsan momeni

Abstract In recent years, increasing environmental fluctuations, resource constraints, and crises such as the COVID-19 pandemic have increased the need to design sustainable and resilient supply chains. considering the dimensions of the circular economy, the concepts of the Fifth Industrial Revolution, and conditions of combined uncertainty. The main innovation of the study is the linking of the results of multi-criteria decision-making with a multi-objective model and the simultaneous operationalization of the circular economy and the components of the Fifth Industrial Revolution in network design. In the first stage, the criteria and sub-criteria for evaluating distribution centers in the dimensions of sustainability, resilience, agility, digitalization, human-centeredness, and circular economy were identified and weighted using the best-worst fuzzy-stochastic method. Then, distribution centers and sales channels were ranked using the fuzzy-random TOPSIS method. Next, a multi-objective mathematical model was developed for the design of a closed-loop supply chain network that considers forward and reverse flows, supplier selection, capacity allocation, development of collection and recycling centers, and establishment of an information sharing system under uncertainty. The proposed model was solved using a modified lexicographic-Chebishof multi-option goal programming method and its case study was conducted at Behran Oil Company. The results showed that the resilience criterion is the most important in the evaluation of distribution centers, and the use of alternative suppliers, excess capacity, and information sharing system play an effective role in promoting resilience, sustainability, and network efficiency. The results confirm the effectiveness of the proposed framework in improving resilience, sustainability, and network efficiency.

Original Article Modern Decision-Making Methods and Techniques

System Dynamics Modeling in Improving the Performance of the Humanitarian Supply Chain for Red Crescent Road Relief

Articles in Press, Accepted Manuscript, Available Online from 20 September 2026

Sajedeh DehghanManshadi, Ali Morovati Sharifabadi, Davood Andalib Ardakani, Seyyed Habibollah Mirghafoori

Abstract Road traffic accidents are among the most significant humanitarian crises, causing substantial loss of life and considerable economic and social costs worldwide. According to the World Health Organization, road traffic accidents claim approximately 1.19 million lives annually. This study aimed to develop and simulate a system dynamics model to improve the performance of road traffic accident response and rescue operations of the Iranian Red Crescent Society in Yazd Province. The model was developed based on real-world data from rescue and relief operations during 2018–2022. Key variables were identified through a literature review and expert judgment and organized into four subsystems: human resources, casualty response, training and empowerment, and communication and coordination. Subsequently, a stock-and-flow model was developed and validated using behavior reproduction, extreme conditions, and sensitivity analysis tests. Three policy scenarios—an increase in the training budget, reduction of nuisance calls through deterrent measures implemented by legally authorized institutions, and a combined policy—were simulated over the period from April 2022 to March 2025. The results showed that the nuisance-call reduction scenario decreased response time from 11.1 to 9.7 minutes (12.6%) and increased the triage rate from 227 to 268 persons (18.1%). Increasing the training budget raised the triage rate to 233 persons (2.6%). Under the combined scenario, the triage rate increased to 272 persons, representing a 19.8% improvement over the baseline and a 1.5% improvement over the nuisance-call reduction scenario. Therefore, the simultaneous implementation of both policies produced the greatest improvement in overall response performance.

Original Article Other Topics Related to the Journal's Aims

The Effect of Government Debt to the Central Bank on the Okan Distress Index in Iran Using Vector Autoregression Modeling

Articles in Press, Accepted Manuscript, Available Online from 20 September 2026

Sina Ghods, Karim Bayat, Ramin Ghadiri

Abstract One of the main issues in Iran’s economy is the government’s debt to the Central Bank, which has been increasing over the years and has exerted destructive effects on the economy.
The purpose of this research is to examine the relationship between “government debt to the Central Bank” and “Okun’s Misery Index” using the Vector Autoregression model, the Engle-Granger cointegration test, and other necessary tests over the period 1979–2025 with EViews software.
The findings show that both variables are stationary of order two, and the Engle-Granger cointegration test confirmed a long-run equilibrium relationship between them. Impulse response functions indicated that a one-standard-deviation positive shock to government debt has a limited short-run effect on the Misery Index, but a positive and increasingly significant effect in the medium and long run. Forecast error variance decomposition reveals that short-run fluctuations in the Misery Index are mainly explained by its own shocks, while the share of government debt shocks rises to approximately 12 percent by the tenth period. Consequently, a one-percent change in government debt leads to a 1.1 percent change in the Misery Index.
These findings not only reveal the causal relationships between the two variables but also provide quantitative insights for constructing policy decision-making models, enabling a shift from intuitive toward model-based and evidence-based decision-making.

Single facility goal location problems with Lp norm

Volume 3, Issue 4, Winter 2019, Pages 125-150

Aria Soleimani, Jafar Fathali, Morteza Nazari

Abstract Location theory is an interstice field of optimization and operations research. In the classic location problem, the goal is finding the location of one or more facilities such that some criteria such as transportation cost, the sum of distances passed by clients, total service time and cost of servicing are minimized. In this paper, we consider the goal location problem. In the goal location problem, the ideal is locating the facility in the distances ri, from the i-th client. However, in the most instances, the solution of this problem doesn’t exist. Therefore, we consider the minimizing of distances between clients and ideal point. The minimizing sum of square errors and minimizing absolute errors under Lp norm are considered as the objective function. We use the Weiszfeld like, Gauss-Newton and imperialist competitive algorithms for solving the problem. Then we compare the results which obtained by these methods for some test problems.

Measuring Supply Chain Resilience using Complex Adaptive Systems approach; Case Study: Iranian Pharmaceutical Industry

Volume 2, Issue 2, Summer 2017, Pages 155-195

Mohammad Mehdi Rahimian, Ali Rajabzadeh Ghatari

Abstract A growing business environment with growing uncertainty, unexpected dangers and quick unavoidable changes increases the probability of intense disturbance in corporations' supply chain. This trend that accompanies by natural disasters e.g. flood, tsunami, earthquake and etc. increases the necessity of resiliency and development of supply chains specially in pharmaceutic supply chains which are more sensitive. Managers require tools monitoring their supply chain resiliency against disturbance. The main purpose of this research is measurement and assessment of supply chain resiliency in pharmaceutical industry. In this study; considering complex adaptive systems (CASs) approach under the title of theory lens; the supply chain of two Iranian pharmaceutical corporations (Iran Daroo and Ghazi pharmaceutical Company) were chosen to be examined. In the following, the SCR dimensions and factors in the CAS framework were identified by systematic literature review. Afterward, this research proposes the integrated and systematic method by combination of Interpretive Structural Modeling (ISM), DEMATEL, graph theory and matrix approach (GTMA) and importance-performance analysis (IPA) to measure and assess the level of resiliency of both supply chains. Finally, conclusions from this research can support the manager’s analysis of resiliency and selection of effectiveness risk mitigation strategies in their supply chain and simplifies decision-making. This novel approach causes a competitive advantage to achieve market share even during a disruption.

Explanation of effective components in the structure of world class manufacturing in the automotive industry

Volume 1, Issue 4, Winter 2017, Pages 167-186

Hosseinali Naghibi, Hassan Farsijani, Masoud Kasaei, Mustafa Zandieh

Abstract Abstract
This paper aims to define and design a model of world class manufacturing (WCM) in the automotive industry, using Interpretive Structural Modeling (ISM). World class manufacturing model enables organization to pursue their activities and competitions in the global scope. In addition, this will not be fulfilled unless the organization can be assessed in accordance with the best world-class industry and competition. This model consists of eight main pillars and twenty-three sub-elements in the form of technical and managerial elements classified and crystallized. The main elements of the model include business processes, flexibility, technology and electronic tools, electronic supply chain management, new product development, human capital, competitive strategies and performance evaluation. Although each of the pillars, major and minor, has unique influence on the structure of a model, none alone will be able to assist organization in achieving its main goal (world class manufacturing), so in order to establish the integrity of the pillars, interpretative structural modeling (ISM) technique is used. Sampling method is non-randomized targeted. The sample is taken from the elites and experts, and the results in form of model diagram are outlined by using interactive network of principal and subsidiary organs (dimensions and indicators): this shows the road to the world class manufacturing. Additionally, in this paper varied methods of ISM cognitive mapping are noticed.

APPLYING THE QUALITATIVE APPROACH META SYNTHESES FOR PROVIDE A COMPREHENSIVE MODEL OF ASSESSMENT OF THE SUSTAINABILITY IN SUPPLY CHAIN.

Volume 1, Issue 1, Summer 2016, Pages 139-166

Saeed Rayat Pisha, Reza Ahmadi Kahnali, Taybeh Abbasnejad

Abstract A set of environmental and, social factors along with the economic issues play the special role in the supply chain susutainability in the high risk industries. The aim of the present study is to explain and analyze the dimensions and components of supply chain sustainability dimension, with respect to the scope and extent of the concept of sustainability in the supply chain issues. For this purpose, we used qualitative research approaches and meta-synthesis tools, which includes seven steps, and started systematic analysing and evaluation of the results and findings of previous researches. In general, the concept of supply chain sustainability is identified and classified in three dimensions, 14 theme and 84 component. Finally, based on content analysis, the impact factor of identified components in the 94 final researches are identified, by using quantitative methods of Shannon entropy.  

Classification of Customer Services in Terms of the Use of Shetab Network Services Based on Ensemble Classification

Volume 3, Issue 4, Winter 2019, Pages 51-70

Shahrzad Behnaz, Rahil Hosseini

Abstract Upon equipping the banks to Electronic payment and receiving systems as well as the use of credit cards, most of the customers do their bank transactions by using credit cards and through the use of credit channels such as ATM machines, POS sale terminals, phone banking, internet banking, etc. The customers are now better able to find their required services and products and they may even change their own bank because of the type of services required. Therefore, managing customer relations is inevitable for banks. One of the helpful instruments in managing customer relations is data mining. Four data mining methods including decision tree, simple Biz, Vicinity neighbor K and combinatory model were used in this study to identify the most profitable services used by the customers. Each of these methods has been investigated on real data and the efficiency of each method has been examines. The results of model evaluations showed that vicinity neighbor K’s accuracy in finding the profitable services was equal to 93.26%, that of Biz was 74.83% and that of decision tree was 97.18%. in addition, the accuracy of combinatory model was 94.80%. Further, the combinatory model was successful in accurately identifying 96.01% of the normal services and it was also successful to accurately identify 94.44% of the services. Therefore, we may conclude that it has a far better performance as compared with Biz model and Vicinity Neighbor K. the evaluations results showed that combinatory model is more accurate to use as compared with other existing models.

Determining Retention and Profitability of Bank Customers Using Extended Decision Tree and Forest Regression

Volume 2, Issue 4, Winter 2018, Pages 57-79

Mohammad Taghi Taghavifard, Reza Habibi, Mojtaba Aghaei

Abstract In this paper, effective factors on retention and profitability of customers a state owned bank was studied using random forests and regression forests methods. The data was collected form Bank Sepah database. The statistical population consists of 169 corporations holding different types of deposit accounts and utilized one of the different types of services such as sending and receiving payment orders, letters of credit (LC) and foreign exchange facilities during the research period (1389-1391), simultaneously. In this paper, the accuracy of the results of random forests method is compared with the results of logistic regression and bagging methods using area under the Receiver Operating Characteristic (ROC) curve. Furthermore, the results of regression forests method was compared to those of linear regression by calculating Mean Absolute Percentage Error (MAPE). Then, we tried to determine the importance of effective independent variables on dependent ones, i.e. next purchase, activity defection, profit drop and profit continuity using random forests and regression forests. The results show that in the case of offering currency facilities to the customers active in the production fields leading to opening LCs and receiving more payment orders will increase the probability of customer retention. In addition, an increase in the amount of foreign exchange facilities and payment orders offered by banks due to the rate of return of foreign exchange facilities, banking fees, income resulting from issued warranties and selling currencies plays an important role in the profitability of customers.

Discovery and analysis of shopping behavior of older customers decide to buy organic products: The combination of clustering and decision tree

Volume 2, Issue 3, Autumn 2017, Pages 147-172

Azim Zarei, Mohammad Ali Siahsarani Kojouri

Abstract Analysis decision-making patterns of buying behavior of customers and providing a predictive model is one of the challenges and areas of interest to researchers which can be widely used in the field of localization products. This study aimed to analyze and model the behavior of older customers decide to buy organic products with the hybrid approach. The research was done in two steps linked together. In the first step the reliability and validity of a questionnaire with 33 question was evaluated respectively by Cronbach's alpha and confirmatory factor analysis first and second order was approved. Opinion of 388 old customer using nine indicators were collected, then, using cluster analysis K-means based on Davies-Bouldin and sylvite criterion the optimal clusters was identified. And elderly clients in the two clusters were unwilling and eager to buy organic products was classified. In the second step purchasing behavior using decision tree models were analyzed and the optimum model was extracted "if-then" rules associated with each cluster were presented. The results showed that in both unwilling and eager cluster, education index predict the decisive factor in the decision to buy organic products, It also seems that the consumption of organic products among the elderly is not in good condition in this context proposals were presented for each cluster.

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