طراحی مدلی برای تنظیم مقررات ارتباطات با استفاده از روش‌شناسی سیستم‌های نرم

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دانشجوی دکتری، گروه مدیریت صنعتی، واحد تهران شمال، دانشگاه آزاد اسلامی، تهران، ایران

2 استادیار، گروه مدیریت صنعتی، واحد تهران شمال، دانشگاه آزاد اسلامی، تهران، ایران

3 استاد، گروه مدیریت صنعتی، دانشکده مدیریت و اقتصاد، دانشگاه تربیت مدرس، تهران، ایران

4 استادیار، گروه برق، واحد اراک، دانشگاه آزاد اسلامی، اراک، ایران

چکیده

در جهان امروز با توجه به سرعت بالای تغییرات و ظهور فناوری های نوین در حوزه ارتباطات و فناوری اطلاعات و ضرورت دسترسی به انواع راه‌های ارتباطی، سازمان‌ها و جامعه بشری را به این صنعت وابسته ساخته است. از سوی دیگر، نوآوری و پیچیدگی روابط رقابتی میان ذینفعان، دستیابی به یک مدل مناسب و کارآمد تنظیم گری امری ضروری نموده است. این پژوهش با استفاده از رویکرد روش شناسی سیستم های نرم SSM پیتر چکلند امکان طراحی یک مدل کسب و کار پایدار تنظیم گری در صنعت ICT را در دنیای واقعی جهت سازمان تنظیم مقررات ارتباطات فراهم کرد. در این پژوهش با رویکرد حل مسئله و مطالعات کتابخانه ای و مصاحبه‌های عمیق با خبرگان و صاحبنظران، سنجه‌های مدل تنظیم گری استخراج گردید. در ادامه با تحلیل سنجه های عملکردی موقعیت مسئله شناسایی شد. بعد ازمصاحبه با مشارکت کنندگان در تحقیق با تحلیل صورت گرفته عوامل و اجزای اصلی مدل رگولاتوری مشخص شد. بر اساس یافته ها، دستاورد پژوهش این است که الگوی مناسب تنظیم گری جهت ذینفعان کلیدی این حوزه طرح گردید. از سوی دیگر این پژوهش رویکردی بدیع و نو در تدوین الگوی کسب وکار پایدار است که در سازمان تنظیم مقررات ارتباطات پیاده سازی شد. در مرحله اجرای عملیات دراداره کل منطقه جنوب غرب سازمان، نقاط قوت و ضعف این مدل شناسایی و با ایجاد تغییرات مطلوب، مدل بازنگری و منجر به الگویی بهبود یافته و کار آمد در کسب وکار پایدار جهت نظارت و تنظیم فعالیت ها در حوزه ذینفعان سازمان تنظیم مقررات گردید.

کلیدواژه‌ها


عنوان مقاله [English]

Design a model for regulation of communications using soft systems methodology

نویسندگان [English]

  • alireza malekijahan 1
  • Maryam Shoar 2
  • ali rajabzadeh 3
  • azim fard 4
1 PhD student, Department of Industrial Management, North Tehran Branch, Islamic Azad University, Tehran, Iran
2 Assistant Professor, Department of Industrial Management, North Tehran Branch, Islamic Azad University, Tehran, Iran
3 Professor, Department of Industrial Management, Faculty of Management and Economics, Tarbiat Modares University, Tehran, Iran
4 Assistant Professor, Electrical Department, Arak Branch, Islamic Azad University, Arak, Iran
چکیده [English]

In the present era, technology has changed tremendously, yet the successful adaption of technology is quite challenging. Due to the rapid emergence of new communication and information technology tools and increased rates of investments in telecommunication and expertise, society's dependency on these services is apparent. With regards to innovation in the ICT industry and the complexity of competition among stakeholders, it is demanding to promote an efficient and appropriate "regulatory" governing organization system in the ICT that provides constant access to the services. While few researchers have addressed the issue, the main problem still remains intractable. This study provides a comprehensive ICT regulatory sustainable business model for structuring an organization's governmental regulations using Peter Checkland's SSM approach in the real world. It was conducted using a problem-solving approach, investigating many scientific articles and related books, conducting inclusive and semi-structured interviews with experts, followed by extraction of the relevant parameters of the regulator model. Later, through analysis of performance indicators, the situation was assessed. After interviewing the experts and participants in this study, the regulatory model's key factors and components were analyzed and determined.
Based on findings, this research was able to propose a proper model for regulating the critical beneficiaries. Moreover, this study presented a novel and efficient approach for developing a sustainable regulatory business model in the regulatory communication system. In the execution stage, the model's strengths and weaknesses were verified and modified to achieve an efficient improved resilient model that could support the main stakeholders in this field.

کلیدواژه‌ها [English]

  • "sustainable business model",
  • "regulation"
  • , "communication and information technology"
  • ," soft systems methodology"
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